What if I were to tell you that there’s a better way?
One that’s a staple of good customer service, and indeed, even good relationships, work-related or otherwise? The answer is in a simple acknowledgement.
“Yes, let me reach out to marketing and get that information for you”
“No, let me find that out and I’ll let you know shortly”
“I don’t know! Let me work on this and I’ll get back to you”
“Understood! Thank you”
“Yes, let me reach out to marketing and get that information for you”
“No, let me find that out and I’ll let you know shortly”
“I don’t know! Let me work on this and I’ll get back to you”
“Understood! Thank you”